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Glowbot Hospitality Assistant

Provide Unforgettable
5-Star Guest Experiences

For both online and in-person hospitality services

Put your marketing, sales, and support teams at your guests’ fingertips. Leverage instant messaging to manage everything from MICE and event venue inquiries to personalized requests from luxury travelers.

A Three-Phase Patient Journey Solution
PRE-SALES | POST SALES | ONBOARDING

Pre Sales

FACILITY / ROOM AVAILABILITY

Common Challenges

  •  Delays in providing essential information on room availability and amenities

  •  Inefficient lead management and limited after-hours support

  •  Challenges in contacting guests or hosts for booking confirmations and procedures

  •  Slow email response times or emails being flagged as spam

  •  Reliance on verbal phone calls or chats to share payment details

  •  Lack of insights into why potential customers abandoned their bookings

  •  Minimal or inadequate self-service options outside of the booking platform

The Solution: The Intelligent Bookings Agent

An AI-powered interactive communication platform designed to increase accommodation bookings by over 12%, offering seamless, 24/7 assistance and support across multiple channels.

What Is Included

  •  WhatsApp API - BSP Membership & License

  •  Communication Channels: Integration of WhatsApp and Webchat

  •  Personalized Intelligent Virtual Assistant/Agent

  •  LLM (ChatGPT) Integration for natural, human-like responses

  •  Conversational Design: Customized menus, workflows, and navigation

  •  Knowledge Base: Comprehensive information on guesthouses, facilities, rooms, and marketing/sales resources

  •  Room/Facility Information Cards with website integration

  •  Guest Profiling Features: Up to three customizable fields for detailed insights

  •  Data Analysis and Reporting: Comprehensive chat and sales performance insights

  •  Ongoing System Management, Updates, and Support

  •  Monthly MSP Reports to track performance and improvements

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Onboarding

GUEST BOOKING & CHECK-INS

Common Challenges 

  •  Guests struggling to locate booking details at the last minute

  •  Guests requesting directions despite them being available on booking platforms

  •  Guests seeking to adjust their check-in time to earlier or later than planned

  •  Guests needing to make urgent changes to their bookings

  •  Reliance on manual and repetitive communication for providing instructions

  •  Time-consuming manual handling of booking cancellations and related procedures

  •  Limited self-service options for guests or reliance on ineffective, robotic automation systems

The Solution: The Check-In Booster

A communication and assistance tool for rooms and facilities that seamlessly integrates with existing booking management platforms, utilizing automation and self-service features to improve the customer booking experience by 37% and increase booking efficiency by 9%.

What Is Included

  •  Bookings Progress Tracking & Notifications

  •  Automated Follow-Ups and Reminders

  •  Document Upload and Repository Management

  •  Options to Modify, Update, or Cancel Bookings

  •  Onboarding Menus and Workflow Automation

  •  Acceptance of House Rules and Guest Vetting Processes

  •  Centralized Knowledge Base for Booking Information

  •  QR Code Support for Fast Reception Desk Onboarding

  •  Data Analysis and Reporting on Guest Booking Stages

  •  Guest Profiling with 5 Additional Customizable Fields

  •  Post-Booking Automations for Key Details (Dates, Location, etc.)

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Post Sales

CHECKED-IN GUESTS

Common Challenges 

  •  Limited after-hours technical support with hosts often unavailable

  •  Inefficient methods for delivering announcements and notifications

  •  Guests requiring manual assistance for booking changes or   extensions

  •  Direct guest contact with hosts for troubleshooting and   information requests

  •  Lack of communication about events, activities, or available   facilities

  •  Manual collection of food preferences and breakfast menu details

  •  Guests posting negative reviews before issues can be addressed   by the host

The Solution: The Virtual Guest Assistant

A guest engagement and support solution that streamlines operations by reducing HR workload and repetitive manual tasks by 43%, while enhancing the guest experience by over 22%.

What Is Included

• Personalized Guest Notifications and Reminders

• Private, Two-Way Guest Support Communication

• Feedback, Suggestions, and Complaints Management

• Automated Reminders (e.g., Check-Out, Next Stay, etc.)

• Recommendations for Restaurants, Facilities, and Activities

• Filtered Bulk Messaging via WhatsApp

• Guest Self-Service Options on WhatsApp or Other Channels

• Food Menus and Collection of Breakfast Preferences

• Post-Booking Knowledge Base for Guest Assistance

• Custom Feedback and Ratings to Mitigate Negative Reviews

• Statistical Reporting and Feedback Analysis

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Enhance Communication Efficiency Throughout Their Stay

Glowbot Hospitality Assistant
B E N E F I T S

• Improved Guest Communication and Engagement

• Gaining a Competitive Advantage

• Optimized HR Resources and Cost Efficiency

• Streamlined Bookings and Check-In Processes

• Boosted Revenue Growth

• Reduced Human Error

• Securing More 5-Star Google Ratings

• Building a Future-Focused Guesthouse

• Enhanced Personalization for Guests

• Accurate Feedback Collection and Reporting

• Increased Scalability and Growth Potential

• Comprehensive Managed Service Provider Support

Glowbot Hospitality Assistant
F E A T U R E S

• Retrieve Booking Information

• Seamless Payment Gateway Integration

• Access Food Menus and Conduct Breakfast Surveys

• Pre-Check-In Processes and Document Uploads

• Automated Check-Out Notifications and Instructions

• Efficient Lost and Found Management

• Collect Feedback and Ratings from Guests

• Execute Remarketing Campaigns

• Advanced Guest Filtering and Grouping Options

• Self-Service Options for Guests

• Statistical Feedback and Reports on Guests and Bookings

• Mobile App for Enhanced Guest Experience

• Comprehensive Guest Assistance and Support

• Nightsbridge Platform Integration

• Unified Communication Across Platforms

• Omni-Channel Integration for Seamless Connectivity

• Room and Facility Information Cards

• Real-Time Room Availability Updates

• Automatic Sending of Booking Instructions

• Event Notifications and Announcements

• Multi-Lingual Natural Language Processing Support

• Booking Process Tracking for Transparency

• Action Triggers and Shortcut Features for Efficiency

CASE STUDY

GUESTHOUSES: SERENITY HILLS RETREAT & WILLOW CREEK LODGE

Reach Out To Us Today!

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Losing Guests Due to Delayed or Ineffective Communication

PROBLEM #1

Human errors, such as double bookings or providing incorrect check-in details, can lead to confusion, guest dissatisfaction, and a negative impact on the overall experience.

PROBLEM #2

24/7 Instant Auto-Responses with Glowbot HOSPITALITY Assist

SOLUTION #1

Implementing reliable and accurate support ensures consistent communication, eliminates booking errors, and provides guests with a seamless and professional experience from start to finish.

SOLUTION #2

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