The Top Business Messaging CRM Platform
A unified, omni-channel messaging solution for managing your sales conversations
CONTINUE CONVERSATIONS ON MULTIPLE CHANNELS
Connects Customers from their preferred Channel to any Team member
Collaborate and respond instantly
Work together seamlessly on conversations to deliver exceptional customer experiences at lightning speed.
Key Features:
• Real-Time Notifications: Stay updated with email, app, and desktop alerts.
• Read & Delivery Receipts: Track when messages are sent, delivered, and read.
• Internal Notes & Mentions: Add comments or tag team members using @mentions for smooth collaboration.
• Chat Assignment & Transfer: Easily assign or transfer chats between team members.
• Quick Responses: Utilize canned responses and snippets to save time.
• Shared & Private Inboxes: Manage conversations with both team-shared and individual inboxes.
• Role-Based Access: Assign roles like Admin, Manager, or Agent for streamlined operations.
• Advanced Permission Controls: Set granular permissions to maintain security and clarity.
All Your Customer Conversations In One Centralized Platform
Seamlessly manage every interaction with a unified view of your customer’s journey, regardless of the channel.
Features Include:
• Unified Contact Management: Import contacts effortlessly and keep everything organized.
• Omni-Channel Chat History: Access a complete history of conversations from all your channels in one place.
• Advanced Contact Segmentation: Use tags, custom fields, and a powerful contact manager to categorize and personalize communication.
• Real-Time Analytics: Monitor key metrics with an intuitive, live dashboard to make data-driven decisions.
Message More, Work Smarter
Streamline your workflow with powerful automations for tagging, assigning, and even responding to messages.
Automation Features:
• Custom Greetings & Away Messages: Automatically welcome customers or notify them when you’re unavailable.
• Smart Contact Assignment: Assign conversations to the right team members instantly.
• Automated Feedback Surveys: Collect insights seamlessly with post-chat surveys.
• Rule-Based Triggers: Automate actions like tagging or replying based on specific conditions.
• Bulk Messaging Broadcasts: Reach multiple customers at once with targeted messages.
Seamlessly Integrated with Your Business
Centralize your messaging and transform every conversation into actionable data to drive your success.
Web Chat & Messaging Apps. Make Integration. Dialogflow Integration. Contacts & Messages API
