Effective client interactions through chat
For Healthcare Specialists and Beauty Clinics
Your treatments deliver results—your communication should too. Streamline appointment bookings, inquiries, and teleconsultations with instant messaging. By combining patient data with a messaging inbox, automation, and analytics tools, respond.io is the perfect prescription for modern healthcare.
Slow Response Times
Without automation, customers face delays in getting answers to inquiries about bookings, treatment advice, or follow-up support.
Lack of 24/7 Support
Clinics without virtual assistants can’t provide around-the-clock assistance, leaving customers unsupported outside business hours.
Inconsistent Communication
Variations in the information provided by staff can create confusion and erode customer trust.
Overwhelming Call Volumes
High call volumes can overwhelm clinics, causing long wait times and difficulty connecting with the right person.
Manual Pre-Assessment Challenges
Clinics often struggle to offer accurate pre-assessment treatment plans or cost estimates for patients reaching out via phone or WhatsApp.
Limited Access to Personalized Advice
Without automation, providing timely, tailored guidance becomes challenging, leaving customers without the support they need.
Difficulty Finding Information
Customers may have trouble accessing accurate, timely details about conditions, treatments, or clinic policies without an intelligent virtual assistant.
Inefficient Follow-Ups
Delays and inconsistencies in manual follow-ups can leave customers feeling ignored or unsupported after their treatments.
A Two-Phase Client Journey Solution
PRE-SALES | TREATMENT
Pre Sales
Marketing & Recruitment Process
Common Challenges
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Delayed responses to inquiries and consultations.
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Inconsistent information provided by different staff members.
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Lack of instant image analysis and condition assessments.
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Time-consuming patient information capture and manual processing.
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Ineffective support for consultation and treatment bookings.
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Difficulty in efficiently recommending products based on treatments.
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Poor tracking of customer interactions, follow-ups, and instructions.
The Solution: The Intelligent Customer Sales Agent
An AI-powered interactive assistant designed to improve communication, engagement, and pre-treatment support for prospective patients through automated, personalized, and 24/7 omni-channel customer solutions.
What Is Included
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Communication channels: WhatsApp and Webchat
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Customizable AI-powered Virtual Assistant
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LLM (CHATGPT) integration for natural, human-like responses
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Image recognition and analysis tool for quick assessments
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Level 1 conversational design, including menus and workflows
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Comprehensive knowledge base for corporate, product, and marketing information
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Product and treatment information cards
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5 customizable customer profiling fields
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Chat and sales performance data analysis and reporting
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Continuous system management, updates, and basic support
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Monthly managed service provider (MSP) reports
Treatment
Bookings & Aftercare
Common Challenges
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Patients failing to adhere to pre- and post-treatment instructions.
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Challenges in recommending suitable products for pre- and post-treatment care.
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Errors, delays, and difficulties in scheduling appointments.
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Inconsistent aftercare, follow-ups, and reminders.
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Replacement staff struggling due to insufficient knowledge or training.
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Delayed responses to post-treatment inquiries.
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Increased workload caused by manual processes.
The Solution: The Onboarding & Care Assistant
A sales communication and support tool that seamlessly integrates with e-commerce platforms, utilizing automation, self-service options, and intelligent guidance to optimize the sales process and improve efficiency.
What Is Included
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Integration with booking platform processes
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Progress tracking for bookings
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Automated follow-ups and reminders
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Secure document upload and repository
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Digital patient information form (via WhatsApp or web form)
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Options to modify, update, or cancel treatments
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Self-help menus and workflows for treatment assistance
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Treatment tracking features
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Comprehensive knowledge base for bookings, treatments, and aftercare
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Data analysis and reporting on treatment stages
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5 additional custom fields for customer profiling
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Automated post-treatment information delivery (upselling, promotions, etc.)
Glowbot
Beauty Assitant
A tailor-made AI-powered communication and process automation solution that seamlessly integrates with your beauty clinic’s existing platforms and workflows. Its purpose is to enhance customer communication, engagement, experience, and support while reducing HR workload and resource demands, ultimately lowering costs and boosting revenue.
Glowbot Beauty Assistant
B E N E F I T S
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Access instant assistance anytime, anywhere.
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Upload images and receive fast, accurate online assessments.
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Convenient booking via WhatsApp for easy scheduling.
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Self-service options for customers, promoting empowerment and independence.
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Personalized treatment recommendations tailored to your needs.
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Detailed treatment information cards for informed decision-making.
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Comprehensive product catalog for easy browsing and tracking.
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Product recommendations based on treatments for a more tailored selection.
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Pre- and post-treatment notifications for optimal results.
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Streamlined pre-visit information capture, ensuring compliance.
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Upselling and remarketing campaigns with personalized offers.
CASE STUDY
HEALTH PRODUCT SHOP
Reach Out To Us Today!
Managing a large volume of daily leads for calls, responses, and follow-ups becomes overwhelming.
PROBLEM #1
Managing a large volume of daily leads for calls, responses, and follow-ups becomes overwhelming.
PROBLEM #2
An intelligent virtual sales assistant capable of handling and supporting thousands of leads simultaneously, with accuracy and efficiency.
SOLUTION #1
Round-the-clock, human-like support for health-related issues and product inquiries, available 24/7.
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